1. General Policy

At Provoke Trainings, we aim to deliver high-quality training and a smooth learning experience to every student. However, since our services involve digital course access and live training sessions, certain limitations apply to cancellations and refunds.

2. Course Cancellation by Student

  • Once course access (live or recorded) is provided, no cancellation or refund will be entertained.

  • If the course has not yet started, you may request cancellation within 24 hours of payment. In such cases, a 50% refund may be issued after deducting administrative and payment processing charges.

  • After 24 hours of enrollment or once any session/material is accessed, refund requests will not be accepted.

3. Course Cancellation by Provoke Trainings

  • If Provoke Trainings cancels or postpones a course due to trainer unavailability, technical issues, or insufficient enrollments:

    • Students will receive a full refund, or

    • They may choose to transfer their enrollment to another batch or course of equal value.

4. Duplicate or Failed Payments

  • If a student is charged twice or faces a payment gateway error, the extra amount will be refunded within 7–10 business days after verification.

  • Refunds will be made to the original payment method only.

5. Refund Processing Time

  • Approved refunds are processed within 7–10 working days from the date of confirmation.

  • The actual credit to your account depends on your bank or payment provider’s processing timelines.

6. Non-Refundable Services

Please note that the following are non-refundable:

  • Access to recorded videos or study materials

  • Completed or partially attended live sessions

  • Any customized training or special offer/enrollment packages

7. Contact for Refund Support

If you face any payment or cancellation issues, contact our support team:
📧 Email: support@provoketrainings.com
📞 Phone/WhatsApp: +91-XXXXXXXXXX

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